Subway faces lawsuits over ‘footlong’ claims

29 January, 2013

Following claims that its ‘footlong’ subs are in fact an inch or so short of the mark, Subway is facing lawsuits from a number of disgruntled customers.

It comes after one customer in Australia measured the size of his sub and, after finding it only measured 11 inches, posted pictures of it online. The story went viral, and since then, a number of consumers in the US have filed lawsuits against the international chain, including one for $5m, according to The Times.

It has been reported that Subway initially defended the size difference, saying that the ‘footlong’ tab was branding, and didn’t necessarily mean the sandwich was that length. However, this has prompted allegations of false advertising.

A spokesperson for Subway UK & Ireland, said: "We cannot comment on the suit that was filed as we do not comment on pending litigation.

"For 47 years, customer satisfaction has been our top priority. We regret any instance where we did not fully deliver on our promise to our customers. We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve.

"Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide."





Site Search

Webinars 

    Insights from the Bakery Market Report 2016

    You can now purchase the Bakery Market Report 2016, which offers insight into the retail bakery trade in the UK.

Events Calendar

Facebook

Twitter